We’ve created these policies to help keep things clear, fair, and flowing—for you, for us, and for the community we’re building together.

1. CLASS CANCELLATIONS & NO-SHOWS

1.1 — You may cancel any class or private session up to 12 hours before the scheduled start time without penalty. Cancellations made within 12 hours are considered late cancellations and will result in the loss of that class credit.

1.2 — If you miss a class without cancelling, it is considered a no-show, and the class credit will be forfeited. While we do not charge a no-show fee, we ask that you cancel as early as possible so someone on the waitlist can take your spot.

2. ARRIVAL & TARDINESS

2.1 — Please arrive a few minutes early to settle in. If you’re running late, please enter quietly and respectfully to minimize disruption.

2.2 — If you are more than 10 minutes late, your spot may be given to someone on the waitlist and your class credit will be forfeited.

3. CLASS PACKS & EXPIRATION

3.1 — All class credits are valid for 6 months from the date of first use.

3.2 — Extensions are only granted in cases of medical emergency with appropriate documentation.

4. BOOKING & PAYMENT

4.1 — All classes must be booked in advance through our website or app.

4.2 — A valid credit card must be on file to secure bookings.

4.3 — All purchases are final and non-refundable.

5. INJURIES, PREGNANCY & MODIFICATIONS

5.1 — Please inform your instructor before class if you are working with an injury, recovering from a condition, or are pregnant.

5.2 — Pregnant clients must have medical clearance to participate in group classes. If more personalized attention is needed, we may recommend private sessions for safety.

6. AGE REQUIREMENT

Participants must be 18 years or older, or 15+ with parental consent. Children under 15 are not permitted in the studio, and minors may not attend or wait unsupervised.

7. STUDIO ETIQUETTE

• Please remove your shoes at the entrance. Street shoes are not permitted in the studio space.

• Wear deodorant, and avoid perfumes or heavily scented products.

• Turn your phone to silent and store it during class.

• If you have long hair, please tie it up securely for safety and comfort.

• Respect the calm and focus of the space—keep noise to a minimum before and after class.

8. WAITLISTS

If a class is full, you may join the waitlist. If a spot becomes available, you'll be notified and automatically added. If you are added and do not attend, the standard no-show policy applies.

9. STUDIO CANCELLATIONS

We reserve the right to cancel a class up to 2 hours before the start time due to low enrollment or unforeseen circumstances. In such cases, your class credit will be returned to your account.

10. COMMUNITY & CONDUCT

EN-CORE is a space built on respect, inclusion, and support. We maintain a zero-tolerance policy for harassment, discrimination, or inappropriate behavior. Anyone compromising the wellbeing of others may be asked to leave and lose future booking privileges.